Börsiteade

Pealkiri

AS Tallinna Vesi's operational performance in the first quarter of 2016

Teade

Key priority of the business is to provide high quality drinking water to our
customers, along with an efficient and reliable wastewater discharge service.
The first quarter of 2016, is off to an encouraging start, with the majority of
operational key performance indicators being out-performed. 

Together with ensuring the continued performance of the company’s
infrastructure, we also remain focused on delivering an outstanding service to
our customers and fulfilling the requirements of our numerous stakeholders. We
work constantly with local schools and various community groups, to improve
awareness of our activities and support the wider environment, in which we
operate. 

Operational indicators for the first quarter of 2016

Indicator                                            1st quarter    1st quarter 
                                                       of 2015        of 2016   
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Drinking water                                                                  
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- 
Compliance of water quality at the customers’ tap        100%           100%    
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Water loss in the water distribution network           14.64%         17.51%    
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Average duration of water interruptions per              3.05           3.49    
 property in hours                                                              
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Wastewater                                                                      
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- 
Number of sewer blockages                                220            188     
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Number of sewer bursts                                   36             26      
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Wastewater treatment compliance with environmental       100%           100%    
 standards                                                                      
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Customer Service                                                                
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- 
Number of written complaints                             21             11      
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Number of customer contacts regarding water              27             13      
 quality                                                                        
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Number of customer contacts regarding water              79             58      
 pressure                                                                       
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Number of customer contacts regarding blockages          307            300     
 and discharge of storm water                                                   
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Responding written customer contacts within at          99.1%          98.1%    
 least 2 work days                                                              
--------------------------------------------------------------------------------
Number of failed promises                                 4              0      
--------------------------------------------------------------------------------
Notification of unplanned water interruptions at        98.1%          96.5%    
 least 1 h before the interruption                                              
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Tap water is drinking water

Tap water quality remains excellent, and is comparable to that of any other
country in West-Europe. Strict legal requirements apply to the quality of
drinking water, and this is monitored in accordance with the drinking water
monitoring programs, approved by the Health Board. Both the Health Board and
the Supervisory Foundation of Water Companies in Tallinn, perform independent
supervision to ensure the continued quality of water and the Estonian
Accreditation Centre certifies the company’s internal laboratories. Water
quality is characterised by the compliance with the legislative acts. More than
90% of the people receive their water from surface water, which is treated in
Ülemiste Water treatment Plant. Nearly 10% of the people drink regional ground
water. 

In the first quarter of 2016, we took a total of 772 samples across our service
area, with a 100% compliance against the stipulated standards. The results of
all drinking water analyses, taken from the water of Lake Ülemiste, Water
Treatment Plant, ground water and customers’ taps, can be found on the
company’s web page. 

A reliable service

It is important for all consumers to have a reliable and high-quality service
available 24/7. We therefore strive to plan and optimize our activities to
minimise disruption and inconvenience, wherever possible. This is reflected in
the constantly reducing number of customer contacts and complaints. This trend
has continued during Q1 2016, when directly compared to the same period last
year. Customer contacts related to water quality have reduced by over 50%, and
those related to water pressure by 27%. The number of complaints has dropped
from 21 in the first quarter of 2015 to just 11 this year. 

Cleaner environment

We provide wastewater discharge service to nearly one third of the Estonia’s
population living in Tallinn and some of the surrounding municipalities. The
company’s wastewater treatment plant is located at Paljassaare, which is
constantly being updated with new technologies, to ensure continued compliance
with ever tightening environmental legislation. In the first quarter of 2016,
effluent was again, 100% compliant with the stipulated permit requirements. 

We remain focused on reducing the possible risk of flooding within our network
and preventing any pollution incidents. The number of sewer blockages provides
a good indication as to how we a proactively managing the network, for example
yet flushing. In the first quarter of 2016, blockages reduced by 15%, when
compared to same period in 2015. 


         Mariliis Mia Topp
         Head of Communications
         Ph: (+372) 62 62 275
         [email protected]