Market announcement
AS TALLINNA VESI
LEI code
5493000M6TVS2X0KWC97
Size of the entity
Large group
Economic activities
Water Supply; Sewerage, Waste Management and Remediation Activities
Country of registered office
Estonia
General information
Categories
Other corporate action
Unique data record identifier
8517
Submission date and time
20.01.2021 06:26:37
Content of announcement in Estonian
Title
AS Tallinna Vesi tootmistulemused 2020. aastal
Message
2020.aasta oli koroonaviiruse leviku tõttu erakorraline aasta, mil Tallinna Vesi tegi suuri muudatusi tööprotsessides, et tagada töötajate ohutus ja elutähtsa teenuse kvaliteetne osutamine. Tänu sellele õnnestus meil hoida kõrgel tasemel nii joogi- kui ka heitvee kvaliteet ja kasvatada võrgu töökindlust. Mitmed kvaliteedinäitajad saavutasid lõppenud aastal rekordtaseme. Tagasime kvaliteetse joogivee ja puhta heitvee Kui aasta varem vastas tarbija kraanist võetud kvaliteediproovidest nõuetele 99,04 %, siis 2020. aastal jõudis see kvaliteedinäitaja 99,71 % tasemele. See tähendab, et täiendavad veevõrgu arendus- ja hooldustööd, mida hakkasime tegema pärast veeproovide senisest tundlikuma analüüsimeetodi kasutuselevõttu, on andnud häid tulemusi. Selleks, et efektiivselt toimida ja kasutada vett säästlikult, oleme teinud suuri pingutusi veekadude vähendamiseks. Ettevõetud sammud on andnud tulemusi ja lekete osakaal saavutas 2020.aastal taas uue rekordmadala taseme, jõudes 12,42 % -ni. Aasta varasem näitaja oli 12,97 %. Kui ettevõtte erastamise eel 2000.aastal oli lekete osakaal üle 35 %, näitab sealtmaalt toimunud järjepidev paranemine, et investeerime veevõrgus õigetesse kohtadesse. Sarnaselt varasematele aastatele vastas ka 2020.aastal Paljassaare reoveepuhastusjaamas puhastatud reovesi kõigile nõuetele. Teeme heitveelaboris pidevalt reoveepuhastuse erinevates etappides analüüse, et veelgi tõhustada puhastusprotsessi ja tõsta heitvee kvaliteeti. Kasvatasime teenuste töökindlust Töötame selle nimel, et veekatkestusi tekiks võimalikult vähe ja need kestaks võimalikult lühikest aega. Veekatkestuste keskmine kestus püsis 2020.aastal stabiilselt heal tasemel, olles kinnistu kohta 2 tundi ja 56 minutit (aasta varasem 2 tundi ja 59 minutit). Mullusega võrreldes vähenes märgatavalt nii kanalisatsioonivõrgu ummistuste kui ka purunemiste arv, mis olid aasta varasemast vastavalt 13 % ja 22 % väiksemad. Edukaid tulemusi soodustas ka soe talveperiood, mis võimaldas teha rohkem võrgu hooldustöid. 2020. aastal uuendasime 4,7 kilomeetrit veetorustikke ja 3,8 kilomeetrit kanalisatsioonitorustikke. Viimase viie aasta jooksul ehk perioodil 2016-2020 oleme kokku renoveerinud ligikaudu 27 kilomeetrit vee- ja 26 kilomeetrit kanalisatsioonitorustikke. Töökindlama veeteenuse tagamiseks toimus 2020. aastal suurim töö Lasnamäel Punase tänava piirkonnas, kus uuendatud torustik kasvatas veevarustuskindlust enam kui 100 000 elanikule Tallinnas ja Maardus. Renoveerisime Järvevana teel osa torustikku, mis toob töökindlama veevarustuse Mustamäe ja Õismäe elanikele ja ettevõtetele. Lisaks uuendasime pumplad seadmete ja kaugmõõtmissüsteemidega Pirita-Kosel Jäärakus ja Põhja-Tallinnas Kolde puiesteel. Kanalisatsioonivõrgus alustasime kümnendi ühe suurprojektina Paljassaare reoveepuhastusjaama mehaanilise puhastuse osa uuendamist. Mahukas ehitusprojekt jätkub ka 2021. aastal ja on kulgenud algselt plaanitust kiiremini, mis võimaldab eelduste kohaselt uuendustööd lõplikult valmis saada hiljemalt 2022. aasta esimeses kvartalis. Ehitustöö tulemusena paraneb veelgi reoveetöötluse kvaliteet ja töökindlus. 2020.aastal rekonstrueerisime ka Kadaka puiestee suure kollektori, mille kaudu jõuab Paljassaare reoveepuhastusjaama Saku, Saue, Laagri ja umbes poole Nõmme linnaosa kinnistute reovesi. Teenus toimis klientide jaoks sujuvamalt Kvaliteetsete veeteenuste osutamine toimub klientide jaoks - seega jälgime pidevalt, et täidaksime klientidele antud lubadusi, vastaksime kiiresti ja vähendaksime klientide kriitiliste pöördumiste tõenäosust. 2020.aastal olime heal tasemel lubaduste täitmise osas ja eksimust esines vaid ühel korral. Vee-ettevõtte teenuse kvaliteedile annab üldjuhul tagasisidet klientide pöördumise hulk - kliendi jaoks märkamatult sujuva teenuse puhul väheneb vajadus ettevõttega ühendust võtta. Seetõttu on positiivne trend, et levinumates küsimustes ehk vee kvaliteedi, surve ja ummistuste teemadel on kliendid meie poole 2020. aastal pöördunud veerandi võrra vähem kui möödunud aastal. +----------------------------------------------------------+---------+---------+ |2020. AASTA TOOTMISTULEMUSED | | | +--------------------------------+----+-----------+--------+---------+---------+ |Tegevusnäitaja |Ühik|2020 12k |2019 12k|2020 4.kv|2019 4.kv| +--------------------------------+----+-----------+--------+---------+---------+ |Joogivesi | | | | | | +--------------------------------+----+-----------+--------+---------+---------+ |Tarbija kraanist võetud vee| | | | | | |kvaliteediproovide vastavus| | | | | | |nõuetele |% |99,71% |99,04% |99,5% |99,0% | +--------------------------------+----+-----------+--------+---------+---------+ |Veekadu jaotusvõrgus |% |12,42% |12,97% |12,3% |14,3% | +--------------------------------+----+-----------+--------+---------+---------+ |Keskmine veekatkestuse kestus| | | | | | |kinnistu kohta tundides |h |2,93 |2,99 |2,73 |3,24 | +--------------------------------+----+-----------+--------+---------+---------+ |Reovesi | | | | | | +--------------------------------+----+-----------+--------+---------+---------+ |Kanalisatsioonitorustike | | | | | | |ummistuste arv |Arv |463 |532 |125 |135 | +--------------------------------+----+-----------+--------+---------+---------+ |Kanalisatsioonitorustike | | | | | | |purunemiste arv |Arv |80 |103 |19 |21 | +--------------------------------+----+-----------+--------+---------+---------+ |Reovee puhastamise vastavus| | | | | | |keskkonnanõuetele |% |100% |100% |100% |100% | +--------------------------------+----+-----------+--------+---------+---------+ |Klienditeenindus | | | | | | +--------------------------------+----+-----------+--------+---------+---------+ |Kaebuste arv * / ** |Arv |40* / 181**|41/ 167 |4/ 52 |8 / 44 | +--------------------------------+----+-----------+--------+---------+---------+ |Kliendikontaktide arv vee| | | | | | |kvaliteedi teemal |Arv |323 |508 |53 |148 | +--------------------------------+----+-----------+--------+---------+---------+ |Kliendikontaktide arv veesurve| | | | | | |teemal |Arv |359 |478 |114 |135 | +--------------------------------+----+-----------+--------+---------+---------+ |Kliendikontaktide arv ummistuste| | | | | | |ja sademevee ära juhtimise kohta|Arv |864 |1 047 |177 |298 | +--------------------------------+----+-----------+--------+---------+---------+ |Kirjalikele kontaktidele| | | | | | |vastamine vähemalt 2 tööpäeva| | | | | | |jooksul |% |100,0% |100,0% |100,0% |100,0% | +--------------------------------+----+-----------+--------+---------+---------+ |Kliendilubaduste rikkumise| | | | | | |juhtumid |Arv |1 |7 |1 |1 | +--------------------------------+----+-----------+--------+---------+---------+ |Planeerimata veekatkestustest| | | | | | |teavitamine vähemalt 1 tund enne| | | | | | |katkestust |% |98,9% |96,2% |97,8% |94,6% | +--------------------------------+----+-----------+--------+---------+---------+ Aastast 2020 registreeritakse kaebustena* vee-ettevõtte kontrollitavad juhtumid. 2019.aastal ja varasemalt käsitleti kaebustena kõiki kriitilisi pöördumisi**. Tuuli Sokmann Kommunikatsioonijuht Tallinna Vesi tel 626 2275 [email protected]
Content of announcement in English
Title
AS Tallinna Vesi's operational perfomance during 2020
Message
2020 was an extraordinary year due to the COVID-19 pandemic and caused Tallinna Vesi to make changes in its working arrangements, to ensure the continued safety of staff and uninterrupted services to customers. This ensured we maintained high standards in the quality of both drinking water and final treated effluent, as well as improved network reliability. A number of quality parameters showed a record performance in 2020. We ensured high-quality drinking water supply and compliant effluent In 2019, the water samples taken from customer's taps were 99.04% compliant with all quality requirements, in 2020 this same parameter reached 99.71%. This is a result of further investments into the network and enhanced maintenance regimes, which were introduced following the introduction of a more sensitive water quality test into Estonia. In order to operate efficiently and use water resources sparingly, we have made great efforts to reduce leakages in the water network. The all-time low record of 12.42% in leakage rate that the Company achieved in 2020, is a testament to that work. The leakage rate for 2019 was 12.97%. The consistent improvement in leakage rates, from the pre-privatisation rate of over 35% in 2000, demonstrates appropriate capital investments into the network and robust repair and maintenance regimes. Similar to previous years, the final treated effluent at Paljassaare Wastewater Treatment Plant was compliant with all quality requirements in 2020. In order to further improve the treatment efficiency and final effluent quality, our wastewater laboratory continually analyses samples taken from different stages of the wastewater treatment process. Improved reliability of services We work hard to limit interruptions in the water network and minimise their duration when they occur. During 2020, the average water disruption time remained stable at 2 hours and 56 minutes per property compared to 2 hours and 59 minutes in 2019. The number of sewer blockages and sewer collapses showed a significant improvement in comparison with 2019, reducing by 13% and 22% respectively. A contributing factor to that was the warmer winter that facilitated additional maintenance on the network. In 2020, we reconstructed 4.7 km of water pipes and 3.8 km of sewers. During the last five years (2016-2020), the Company has reconstructed a total of 27 km of water pipes and 26 km of sewers. In terms of enhancing the reliability of water supply service to customers, the largest project delivered was on Punase Street, where the water main supplying 100,000 residents in Lasnamäe and Maardu, was reconstructed. Another key project related to a section of the water pipe on Järvevana Rd, improving the security of water supply for residents and companies in the Mustamäe and Õismäe districts of Tallinn. Also, the pumping stations on Jääraku Str in Pirita-Kose and on Kolde Blvd in Northern Tallinn received investments related to new technology and telemetry. Tallinna Vesi commenced the reconstruction of the mechanical treatment stage at Paljassaare wastewater treatment plant - one of largest projects of the past decade for the company. This major project is currently ahead of schedule and will continue throughout 2021, with completion expected in early 2022. Completion of this project will further enhance the quality and resilience of wastewater treatment process. During 2020, we reconstructed a large collector at Kadaka Blvd, which directs wastewater from Saku, Saue, Laagri and approximately half of the properties in Nõmme District, to the Company's wastewater treatment plant at Paljassaare. Smoother service for our customers Our aim is to provide high-quality and uninterrupted service to our customers - to ensure that, we consistently monitor our performance in terms of keeping our promises made to customers, giving swift responses and reducing the likelihood of complaints. We managed to maintain high standards in keeping our promises, and only had one failure in 2020. The number of customer contacts generally serves as an indicator of the quality of customer service provided by the Company. In 2020 we have had approximately 24% less inquiries from our customers in connection with the most frequent subjects, such as water quality, pressure and sewer blockages, which is a positive trend. +--------------------------------------------------------------+-------+-------+ |OPERATIONAL INDICATORS FOR 2020 | | | +-----------------------+----+----------------+----------------+-------+-------+ | | |12 months of|12 months of| | | |Indicator |Unit|2020 |2019 |Q4 2020|Q4 2019| +-----------------------+----+----------------+----------------+-------+-------+ |Drinking water | | | | | | +-----------------------+----+----------------+----------------+-------+-------+ |Compliance of water | | | | | | |quality at the | | | | | | |customers' tap |% |99.71% |99.04% |99.5% |99.0% | +-----------------------+----+----------------+----------------+-------+-------+ |Water loss in the water| | | | | | |distribution network |% |12.42% |12.97% |12.3% |14.3% | +-----------------------+----+----------------+----------------+-------+-------+ |Average duration of | | | | | | |water interruptions per| | | | | | |property in hours |h |2.93 |2.99 |2.73 |3.24 | +-----------------------+----+----------------+----------------+-------+-------+ |Wastewater | | | | | | +-----------------------+----+----------------+----------------+-------+-------+ |Number of sewer | | | | | | |blockages |No |463 |532 |125 |135 | +-----------------------+----+----------------+----------------+-------+-------+ |Number of sewer | | | | | | |collapses |No |80 |103 |19 |21 | +-----------------------+----+----------------+----------------+-------+-------+ |Wastewater treatment | | | | | | |compliance with | | | | | | |environmental standards|% |100% |100% |100% |100% | +-----------------------+----+----------------+----------------+-------+-------+ |Customer Service | | | | | | +-----------------------+----+----------------+----------------+-------+-------+ |Number of complaints | | | | | | |(*/**) |No |40* / 181** |41 / 167 |4 / 52 |8 / 44 | +-----------------------+----+----------------+----------------+-------+-------+ |Number of customer | | | | | | |contacts regarding | | | | | | |water quality |No |323 |508 |53 |148 | +-----------------------+----+----------------+----------------+-------+-------+ |Number of customer | | | | | | |contacts regarding | | | | | | |water pressure |No |359 |478 |114 |135 | +-----------------------+----+----------------+----------------+-------+-------+ |Number of customer | | | | | | |contacts regarding | | | | | | |blockages and leading | | | | | | |off stormwater |No |864 |1 047 |177 |298 | +-----------------------+----+----------------+----------------+-------+-------+ |Responding to written | | | | | | |customer contacts | | | | | | |within at least 2 | | | | | | |working days |% |100% |100% |100% |100% | +-----------------------+----+----------------+----------------+-------+-------+ |Number of cases of | | | | | | |failed promises cases |No |1 |7 |1 |1 | +-----------------------+----+----------------+----------------+-------+-------+ |Notification of | | | | | | |unplanned water | | | | | | |interruptions at least | | | | | | |1h before the | | | | | | |interruption |% |98.9% |96.2% |97.8% |94.6% | +-----------------------+----+----------------+----------------+-------+-------+ Since 2020, only the cases that are controllable by the water company are classified as complaints*. In 2019 and before, all critical inquiries were classified as complaints**. Tuuli Sokmann Head of Communication Tallinna Vesi (+372) 626 2275 [email protected]