Market announcement
AS TALLINNA VESI
LEI code
5493000M6TVS2X0KWC97
Size of the entity
Large group
Economic activities
Water Supply; Sewerage, Waste Management and Remediation Activities
Country of registered office
Estonia
General information
Categories
Other corporate action
Unique data record identifier
8319
Submission date and time
21.10.2020 08:50:13
Content of announcement in Estonian
Title
ASi Tallinna Vesi 2020. aasta 3. kvartali ja 9 kuu tootmistulemused
Message
Tallinna Vesi Börsiteade ASi Tallinna Vesi 2020. aasta 3. kvartali ja 9 kuu tootmistulemused 2020. aasta esimese 9 kuuga saavutas Tallinna Vesi väga head tootmistulemused. Mullusest kõrgem oli joogivee kvaliteet - rangetele normidele vastas analüüsitulemustest 99,8 protsenti. Kasvas kanalisatsioonivõrgu töökindlus: möödunud aasta sama perioodiga võrreldes oli ummistusi 15 protsenti vähem ja torustike purunemisi veerandi võrra vähem. Ka teenuse sujuvat toimimist peegeldav kliendipöördumiste arv oli tänavu 9 kuuga 17% väiksem kui möödunud aastal. Ettevõte on jätkuva COVID-19 pandeemia olukorraga hästi kohanenud ja töötab selle nimel, et tagada nii töötajate heaolu kui ka katkematu teenuse osutamine klientidele. Joogiveeteenuse kvaliteet püsis jätkuvalt kõrge Kraanivee kvaliteet oli 2020. aasta esimese 9 kuu jooksul jätkuvalt kõrgel tasemel. Kokku on tänavu 9 kuu jooksul võetud 2301 veeproovi, millest 99,8% vastas rangetele normidele. Kvaliteedinäitaja on mulluse sama perioodiga võrreldes tõusnud (2019.a sama perioodi veeproovidest vastas piirnormidele 99,1%). Joogivee püsivalt kõrge kvaliteedi tagame süsteemselt juhitud veepuhastusprotsesside, kvaliteedi sagedase analüüsi, torustike puhastamise ja muude ennetavate hooldustöödega veevõrgus. Ka veeteenuse töökindlusnäitajad püsisid heal tasemel. Keskmine veekatkestus 2020. aasta üheksa kuu jooksul kestis 2 tundi ja 59 minutit. Avariiliste katkestuste arv (279) kahanes möödunud aastaga võrreldes 7 protsenti. Koguni 90,32 % katkestusi kestis vähem kui 5 tundi, mis märgib samuti aasta varasemast paremat taset. Tulemused peegeldavad meie järjepidevaid pingutusi tööde võimalikult efektiivsel läbiviimisel, et katkestused häiriksid linlaste igapäevatoimetusi minimaalselt. Lekete tase veevõrgus püsis jätkuvalt madalal, moodustades 2020.aasta 9 kuu jooksul 12,3 protsenti. Kolmandas kvartalis alustasime ühe selleaastase olulisima torustikesse tehtava investeeringuga, mille käigus uuendame Punase tänava veetorustiku. Uuendustööde tulemusel saavad töökindlama veeteenuse kokku enam kui 100 000 inimest Lasnamäe ja Maardu piirkonnas. Sarnase strateegilise tähtsusega veemagistraali oleme Mustamäe ja Haabersti linnaosadele uuendanud 2017.aastal. Kasvas kanalisatsiooniteenuse töökindlus 2020. aasta esimeses kvartalis vastas Paljassaare reoveepuhastusjaamas puhastatud reovesi kõigile kehtestatud nõuetele. Puhastusprotsessi tõhususe ja heitvee kvaliteedi hindamiseks jälgime reoainete sisaldust puhastusjaama sisenevas reovees ja sealt väljuvas heitvees. Heitveelaboris tehakse analüüse reoveepuhastuse erinevatest etappidest. Saadud info võimaldab meil veelgi tõhustada jaama puhastusprotsessi ja säilitada heitvee püsivalt head kvaliteeti. 2020. aasta 9 kuu keskmine reoveepuhastusjaama puhastustõhusus oli veelgi suurem kui eelmisel aastal. Näiteks sisaldus puhastatud heitvees üldfosforit 8 % vähem ja üldlämmastikku 10% vähem kui eelmise aasta samal perioodil. Tõhusam puhastus tähendab suuremat panust keskkonnahoidu. Kanalisatsiooniummistuste arv oli 9 kuu jooksul ligikaudu 15 % vähesem eelmise aasta näitajast samal perioodil. Kanalisatsioonitorustike purunemisi oli mullusest veerandi võrra vähem. Paljassaare reoveepuhastusjaamas jätkusid ka kolmandas kvartalis mehaanilise puhastusetapi rekonstrueerimistööd. Tegu on ühega suurimatest ettevõtte investeeringutest viimasel aastakümnel, mis tõhustab reovee puhastamisprotsessi ja aitab nii nüüd kui ka tulevikus vastata heitveele seatud rangetele keskkonnanõuetele. Kahanes kliendipöördumiste arv Tipptasemel tootmistulemuste kõrval oleme sihiks võtnud kõrge teeninduskvaliteedi pakkumise klientidele. Oleme seadnud endale ambitsioonikad eesmärgid ja anname klientidele lubadusi nii suhtluse kui ka probleemide lahendamise kiiruse osas. 2020. aasta 9 kuu seisuga ei ole me neid lubadusi rikkunud. Vee-ettevõtte teenuse kvaliteedile annab üldjuhul tagasisidet klientide pöördumise hulk - kliendi jaoks märkamatult sujuva teenuse puhul väheneb vajadus ettevõttega ühendust võtta. Seetõttu on positiivne trend, et levinumates küsimustes ehk vee kvaliteedi, surve ja ummistuste teemadel on kliendid meie poole pöördunud tänavu 9 kuuga 17 % vähem kui möödunud aasta samal perioodil. Märkimisväärselt on vähenenud kliendikaebuste hulk, eriti kloori maitse või lõhna teemal. Peame oluliseks, et kliendid saaksid vajaliku info või vastuse küsimustele võimalikult kiiresti. Selleks mõõdame pöördumistele vastamise kiirust ja oleme seadnud eesmärgiks, et kõigile vähem keerukatele kirjalikele küsimustele vastame hiljemalt kahe tööpäeva jooksul. Ootamatult tekkinud remondivajaduse korral suutsime kliendile avariilisest veekatkestusest teada anda vähemalt tund enne katkestuse algust 99,2 protsendil juhtudest, mis on möödunud aastast kõrgem näitaja. +--------------------------------------------------------------+-------+-------+ |2020. AASTA ÜHEKSA KUU TOOTMISTULEMUSED | | | +---------------------------------+----+-----------+-----------+-------+-------+ |Tegevusnäitaja |Ühik|2020 9 kuud|2019 9 kuud|2020 Q3|2019 Q3| +---------------------------------+----+-----------+-----------+-------+-------+ |Joogivesi | | | | | | +---------------------------------+----+-----------+-----------+-------+-------+ |Tarbija kraanist võetud vee| | | | | | |kvaliteediproovide vastavus| | | | | | |nõuetele |% |99,8% |99,1% |99,3% |98,0% | +---------------------------------+----+-----------+-----------+-------+-------+ |Veekadu jaotusvõrgus |% |12,3% |12,5% |9,6% |13,1% | +---------------------------------+----+-----------+-----------+-------+-------+ |Keskmine veekatkestuse kestus| | | | | | |kinnistu kohta tundides |h |2,99 |2,83 |2,83 |3,07 | +---------------------------------+----+-----------+-----------+-------+-------+ |Reovesi | | | | | | +---------------------------------+----+-----------+-----------+-------+-------+ |Kanalisatsioonitorustike | | | | | | |ummistuste arv |Arv |338 |397 |111 |95 | +---------------------------------+----+-----------+-----------+-------+-------+ |Kanalisatsioonitorustike | | | | | | |purunemiste arv |Arv |61 |82 |19 |23 | +---------------------------------+----+-----------+-----------+-------+-------+ |Reovee puhastamise vastavus| | | | | | |keskkonnanõuetele |% |100% |100% |100% |100% | +---------------------------------+----+-----------+-----------+-------+-------+ |Klienditeenindus | | | | | | +---------------------------------+----+-----------+-----------+-------+-------+ |Kaebuste arv |Arv |36 |123 |8 |42 | +---------------------------------+----+-----------+-----------+-------+-------+ |Kliendikontaktide arv vee| | | | | | |kvaliteedi teemal |Arv |270 |360 |106 |188 | +---------------------------------+----+-----------+-----------+-------+-------+ |Kliendikontaktide arv veesurve| | | | | | |teemal |Arv |245 |343 |96 |189 | +---------------------------------+----+-----------+-----------+-------+-------+ |Kliendikontaktide arv ummistuste| | | | | | |ja sademevee ära juhtimise kohta |Arv |687 |749 |214 |207 | +---------------------------------+----+-----------+-----------+-------+-------+ |Kirjalikele kontaktidele| | | | | | |vastamine vähemalt 2 tööpäeva| | | | | | |jooksul |% |100,0% |100,0% |100,0% |100,0% | +---------------------------------+----+-----------+-----------+-------+-------+ |Kliendilubaduste rikkumise| | | | | | |juhtumid |Arv |0 |6 |0 |4 | +---------------------------------+----+-----------+-----------+-------+-------+ |Planeerimata veekatkestustest| | | | | | |teavitamine vähemalt 1 tund enne| | | | | | |katkestust |% |99,2% |96,9% |99,3% |95,7% | +---------------------------------+----+-----------+-----------+-------+-------+ Tuuli Sokmann Kommunikatsioonijuht Tallinna Vesi tel 626 2275 [email protected]
Content of announcement in English
Title
AS Tallinna Vesi’s operational performance in the 3rd quarter and 9 months of 2020
Message
Tallinna Vesi Company Announcement AS Tallinna Vesi's operational performance in the 3(rd) quarter and 9 months of 2020 AS Tallinna Vesi delivered excellent operational results in the first nine months of 2020. The quality of drinking water was better than last year with 99.8% of tests fully compliant with the strict water standards. In comparison with the same period last year, the reliability of wastewater network improved showing a 15% reduction in sewer blockages and the number of sewer collapses lower by a quarter. The number of customer requests were also 17% lower than in the first 9 months of 2019, which is another reflection of the excellent service being provided to our customers. The Company has adapted very well to the continuing Covid-19 pandemic to ensure the continued welfare of staff and an uninterrupted service to our customers. Continuous supply of high-quality drinking water The quality of tap water continued to meet the high standards throughout the 9 months of 2020. A total of 2,301 water samples were taken during the 9 months this year, 99.8% of which met all quality requirements, indicating an improvement in the water quality parameters year-on-year (99.1% of water samples taken during the same period of 2019 were compliant). We ensure the excellent quality of drinking water in our water network by the consistently efficient management of our water treatment processes, frequent sampling, cleaning the pipes and proactive maintenance of the wider water network. The service reliability indicators of water supply service also remained excellent. The average water disruption time for the first 9 months of 2020 was 2 hours and 59 minutes. The number of unplanned interruptions to water supply (279) decreased by 7% year-on-year. As much as 90.32% of all interruptions to customers lasted less than 5 hours, which again marks an improved performance over last year. These results are a reflection of our continued efforts to manage the network as effectively as possible, in order to minimise the inconvenience and disruption caused to the citizens of Tallinn. The level of leakages in our water network remained low during the nine months of 2020 (12.3%). In the 3(rd) quarter, we started one of our key investments in the networks this year - reconstruction of the water main on Punase Street. The completion of these works will enhance the reliability of water supply service provided to more than 100,000 residents in Lasnamäe and Maardu areas. In 2017, we re-built the water mains of similar strategic importance in respect of security of water supply in Mustamäe and Haabersti districts of Tallinn. Improved reliability of wastewater disposal service In the 3(rd) quarter of 2020, the final treated effluent at Paljassaare Wastewater Treatment Plant was compliant with all quality requirements. With the purpose of assessing the treatment efficiency and the quality of wastewater, we continuously monitor for pollutants, in both the incoming wastewater and final treated effluent. The information received thereby allows us to further improve the treatment plant efficiency and ensure the continued quality of the final effluent. In comparison with the same period previous year, the average treatment efficiency of the wastewater treatment plant has further improved. For example, the concentration of total phosphorus was 8% lower and the concentration of total nitrogen was 10% lower in the treated effluent than in the same period last year. Higher efficiency therefore benefits the local environment. In comparison with the nine months of 2019, the number of sewer blockages dropped by approximately 15% and the number of sewer collapses decreased by a quarter. Tallinna Vesi continues with the reconstruction of the mechanical treatment stage at Paljassaare wastewater treatment plant. It is one of the largest investments made by the Company in the last decade, and will enhance the current treatment process to ensure continued compliance with stringent environmental standards applicable both now and in the future. Reduced number of customer contacts Besides outstanding operational performance, the Company has continued to deliver high standards of service to its customers. We have set clear and challenging targets, and give promises to our customers in terms of the speed of our response and problem-solving. To date, no promises have been broken in 2020. The number of customer contacts generally serves as an indicator of the quality of customer service provided by a water company, as the smoothly running service leads to reduced need to make contact with the Company. The fact that the customers have contacted us 17% less in connection with the most frequent subjects such as water quality, pressure and sewer blockages during the nine months of 2020 year-on-year, is a positive trend. Customer complaints have also significantly reduced and in particular those linked to the taste or odour of chlorine for example. We also think it is fundamental to provide our customers with important information, or respond to their questions as quickly as possible. Therefore, we measure the speed of our responses, and have set a target to respond to non- complex written requests within two working days. In 99.2% of all occasions, we managed to notify our customers at least an hour before the water interruptions which were caused by an unexpected need to repair the pipes. OPERATIONAL INDICATORS FOR THE FIRST NINE MONTHS OF 2020 +--------------------------------------------------------------+-------+-------+ |OPERATIONAL INDICATORS FOR THE FIRST NINE MONTHS OF 2020 | | | +---------------------------------------+----+--------+--------+-------+-------+ | | |9 months|9 months| | | |Indicator |Unit|2020 |2019 |2020 Q3|2019 Q3| +---------------------------------------+----+--------+--------+-------+-------+ |Drinking water | | | | | | +---------------------------------------+----+--------+--------+-------+-------+ |Compliance of water quality at the| | | | | | |customers' tap |% |99.8% |99.1% |99.3% |98.0% | +---------------------------------------+----+--------+--------+-------+-------+ |Water loss in the water distribution| | | | | | |network |% |12.3% |12.5% |9.6% |13.1% | +---------------------------------------+----+--------+--------+-------+-------+ |Average duration of water interruptions| | | | | | |per property in hours |h |2.99 |2,83 |2,83 |3,07 | +---------------------------------------+----+--------+--------+-------+-------+ |Wastewater | | | | | | +---------------------------------------+----+--------+--------+-------+-------+ |Number of sewer blockages |No |338 |397 |111 |95 | +---------------------------------------+----+--------+--------+-------+-------+ |Number of sewer collapses |No |61 |82 |19 |23 | +---------------------------------------+----+--------+--------+-------+-------+ |Wastewater treatment compliance with| | | | | | |environmental standards |% |100% |100% |100% |100% | +---------------------------------------+----+--------+--------+-------+-------+ |Customer Service | | | | | | +---------------------------------------+----+--------+--------+-------+-------+ |Number of complaints |No |36 |123 |8 |42 | +---------------------------------------+----+--------+--------+-------+-------+ |Number of customer contacts regarding| | | | | | |water quality |No |270 |360 |106 |188 | +---------------------------------------+----+--------+--------+-------+-------+ |Number of customer contacts regarding| | | | | | |water pressure |No |245 |343 |96 |189 | +---------------------------------------+----+--------+--------+-------+-------+ |Number of customer contacts regarding| | | | | | |blockages and leading off stormwater |No |687 |749 |214 |207 | +---------------------------------------+----+--------+--------+-------+-------+ |Responding to written customer contacts| | | | | | |within at least 2 working days |% |100.0% |100.0% |100.0% |100.0% | +---------------------------------------+----+--------+--------+-------+-------+ |Number of cases of failed promises |No |0 |6 |0 |4 | +---------------------------------------+----+--------+--------+-------+-------+ |Notification of unplanned water| | | | | | |interruptions at least 1h before the| | | | | | |interruption |% |99.2% |96.9% |99.3% |95.7% | +---------------------------------------+----+--------+--------+-------+-------+ Tuuli Sokmann Head of Communication Tallinna Vesi (+372) 626 2275 [email protected]