Market announcement
AS TALLINNA VESI
LEI code
5493000M6TVS2X0KWC97
Size of the entity
Large group
Economic activities
Water Supply; Sewerage, Waste Management and Remediation Activities
Country of registered office
Estonia
General information
Categories
Other price sensitive information
Unique data record identifier
6048
Submission date and time
19.04.2017 09:30:00
Content of announcement in Estonian
Title
AS Tallinna Vesi 2017. aasta 1. kvartali tootmistulemused
Message
ASi Tallinna Vesi 2017. aasta esimese kvartali tootmisnäitajad olid väga head.
Tänu hästi planeeritud investeeringutele ja ennetavale hooldusele saavutasime
esimeses kvartalis veekadude osas rekordmadala taseme 13,73%.
Puhas joogivesi ja kvaliteetselt puhastatud reovesi
Meie jaoks on esmatähtis tagada oma tarbijatele kvaliteetne joogivesi, püsiv
veeühendus ning reovee ärajuhtimise teenus.
2017. aasta esimeses kvartalis vastasid kõik joogivee ja puhastatud reovee
kvaliteediproovid nõuetele. Oleme aastaid panustanud oma teavitustegevuses
sellesse, et julgustada inimesi keskkonna säästmiseks kraanivett jooma. Läbi
aegade on usaldus kraanivee osas oluliselt kasvanud: kui 2011. aastal usaldas
kraanivett veidi alla poolte lõpp-klientidest, siis 2016. aastal läbi viidud
uuringu kohaselt joob kraanivett juba 80% elanikest.
Kindel teenus ja tasemel teenindus
Soovime pakkuda võimalikult stabiilset, katkematut ja kliendi jaoks nähtamatut
teenust, mistõttu pöörame tähelepanu oma tegevuste planeerimisele ning
optimeerimisele. Kui ennetame ebamugavusi, ei pea tarbijad oma veevarustuse
pärast muretsema ja tänu sellele väheneb ka erinevate kliendipöördumiste hulk.
Meil on hea meel, et suutsime võrreldes aastataguse ajaga lühendada keskmise
veekatkestuse kestvust poole tunni võrra. 2017. aasta esimeses kvartalis
vähenes võrreldes möödunud aasta sama perioodiga kirjalike kliendikaebuste arv.
Samuti oli väiksem veesurve ja ummistuste ning sademevee ärajuhtimisteenusega
seonduvate kliendikontaktide arv.
Soovime oma klienditeeninduse taset pidevalt tõsta. Selleks, et oleksime
kättesaadavad igal ajal ja -kanalis, plaanime peagi avada ka mobiilse
iseteeninduse. Mobiilirakendus muudab lihtsamate toimingute tegemise veelgi
käepärasemaks ja innustab loodetavasti üha enamaid kliente eelistama mugavaid
iseteeninduskanaleid.
Töökindluse tagavad investeeringud
Seoses sooja talvega oli kanalisatsioonitorustike ummistusi ja purunemisi
käesoleva aasta esimeses kvartalis mõnevõrra rohkem, kui eelmise aasta samal
perioodil.
Jätkame sihipäraseid investeeringuid, uuendades või asendades torustikke
eelnevalt läbiviidud uuringute ja tegevusnäitajate põhjal, et tagada võrkude
jätkuv töökindlus. 2017. aasta esimeses kvartalis rekonstrueerisime koostöös
Tallinna linnaga Müürivahe tänava veetorustiku. Ettevõttel on plaanis alustada
ka Odra ja Puhangu tänavate ühisveevärgi ja -kanalisatsiooni rekonstrueerimist.
2017. aasta 1. kvartali tegevusnäitajad
Tegevusnäitaja 2017 1 kv 2016 1 kv
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Joogivesi
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-
Tarbija kraanist võetud vee kvaliteediproovide vastavus 100% 100%
nõuetele
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Veekadu jaotusvõrgus 13,73% 17,51%
--------------------------------------------------------------------------------
Keskmine veekatkestuse kestvus kinnistu kohta tundides 3,02 h 3,49 h
--------------------------------------------------------------------------------
Reovesi
--------------------------------------------------------------------------------
-
Kanalisatsioonitorustike ummistuste arv 195 188
--------------------------------------------------------------------------------
Kanalisatsioonitorustike purunemiste arv 39 26
--------------------------------------------------------------------------------
Reovee puhastamise vastavus keskkonnanõuetele 100% 100%
--------------------------------------------------------------------------------
Klienditeenindus
--------------------------------------------------------------------------------
-
Kirjalike kaebuste arv 9 11
--------------------------------------------------------------------------------
Kliendikontaktide arv vee kvaliteedi teemal 24 13
--------------------------------------------------------------------------------
Kliendikontaktide arv veesurve teemal 38 58
--------------------------------------------------------------------------------
Kliendikontaktide arv ummistuste ja sademevee ära 269 300
juhtimise kohta
--------------------------------------------------------------------------------
Kirjalike kontaktidele vastamine vähemalt 2 tööpäeva 99,9% 98,1%
jooksul
--------------------------------------------------------------------------------
Lubaduste mittetäitmise arv 3 0
--------------------------------------------------------------------------------
Planeerimata veekatkestustest teavitamine 100 % 96,5%
--------------------------------------------------------------------------------
Riina Käi
AS Tallinna Vesi
Finantsdirektor
Tel: (+372) 62 62 262
[email protected]
Content of announcement in English
Title
AS Tallinna Vesi’s operational performance in the 1st quarter of 2017
Message
AS Tallinna Vesi’s operational performance during the 1st quarter of 2017 was
excellent. Due to well-planned investments, and preventive maintenance, we
achieved the lowest ever level of leakage in the Company’s history - 13.73%.
Pure drinking water and treatment of wastewater using high quality standards
Our priority is to provide our customers with the highest quality drinking
water, a reliable water supply, and an effective wastewater disposal service.
In the 1st quarter of 2017, all samples taken from drinking water and treated
effluent were compliant with all stipulated quality requirements. For a number
of years, we have contributed to the environmental awareness of consumers by
promoting tap water as drinking water. In recent years, trust in the quality of
drinking water has grown significantly: if in 2011, slightly less than 50% of
end users trusted the quality of tap water, then the survey carried out in 2016
indicated an increase in the percentage of people drinking tap water to 80%.
Reliable service and high standards
We work tirelessly to provide our customers and end users with a stable and
uninterrupted service, which would be as invisible as possible to them.
Therefore, we take the planning and optimisation of our activities very
seriously. Our proactive approach in preventing disruptions to customers, gives
them less and less reason to worry about water supply, and effectively reduces
the number of customer contacts.
We are very pleased to say that we were able to reduce the average interruption
to water supply by 30 minutes, when compared to the 1st quarter of 2016. The
number of written complaints, as well as the number of customer contacts
related to the water pressure, sewer blockages and storm water disposal
service, were also lower in the 1st quarter this year, when compared to the
same period last year.
We strive to make ongoing improvements with respect to customer service. In
order to make ourselves available 24/7, we will soon be launching a mobile app
that will allow customers to input their meter readings with ease, at any time.
The new application, makes carrying out simple operations more convenient, and
will hopefully inspire an increasing number of customers, to make use of our
self service offerings.
Operational reliability through investments
The warm winter caused a slight increase in the number of sewer blockages and
collapses in the 1st quarter this year, when compared to the same period last
year.
We continue to make targeted capital investments, renovating and replacing
assets based on previous condition surveys and performance data, to ensure the
continued reliability of the infrastructure. In the 1st quarter of 2017, we
reconstructed the water pipes on Müürivahe Street, in cooperation with the City
of Tallinn. The Company is also about to start the reconstruction of the water
and sewerage networks on Odra and Puhangu Streets.
Operational indicators for the 1st quarter of 2017
Indicator Q1 2017 Q1 2016
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Drinking water
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-
Compliance of water quality at the customer’s tap 100% 100%
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Water loss in the water distribution network 13,73% 17,51%
--------------------------------------------------------------------------------
Average duration of water interruptions per property in hours 3,02 h 3,49 h
--------------------------------------------------------------------------------
Wastewater
--------------------------------------------------------------------------------
-
Number of sewer blockages 195 188
--------------------------------------------------------------------------------
Number of sewer collapses 39 26
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Wastewater treatment compliance with environmental standards 100% 100%
--------------------------------------------------------------------------------
Customer Service
--------------------------------------------------------------------------------
-
Number of written complaints 9 11
--------------------------------------------------------------------------------
Number of customer contacts regarding water quality 24 13
--------------------------------------------------------------------------------
Number of customer contacts regarding water pressure 38 58
--------------------------------------------------------------------------------
Number of customer contacts regarding blockages and storm 269 300
water disposal
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Responding to written customer contacts within at least 2 99,9% 98,1%
working days
--------------------------------------------------------------------------------
Number of failed promises 3 0
--------------------------------------------------------------------------------
Notification of unplanned water interruptions at least 1h in 100 % 96,5%
advance
--------------------------------------------------------------------------------
Riina Käi
AS Tallinna Vesi
CFO
Ph: (+372) 62 62 262
[email protected]