Market announcement
AS TALLINNA VESI
LEI code
5493000M6TVS2X0KWC97
Size of the entity
Large group
Economic activities
Water Supply; Sewerage, Waste Management and Remediation Activities
Country of registered office
Estonia
General information
Categories
Other price sensitive information
Unique data record identifier
3296
Attachments
Submission date and time
27.04.2011 09:11:00
Content of announcement in Estonian
Title
AS Tallinna Vesi tootmistulemused I kvartalis 2011
Message
AS Tallinna Vesi tootmistulemused 2011. aasta esimeses kvartalis ületasid
märkimisväärselt möödunud aasta sama perioodi tulemusi, kuigi ka sel aastal
esitasid ilmaolud ettevõtte spetsialistidele tõsiseid väljakutseid. 2010.
aastal tehtud struktuurimuudatuste mõjul on oluliselt paranenud
klienditeenindusega seotud tulemused.
Tootmistulemus 2010 I kv 2011 I kv
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Vesi
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Tarbija kraanist võetud vee kvaliteediproovide vastavus 100 100
nõuetele %
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Avariiliste etteteatamata veekatkestuste koguarv 166 26
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Keskmine avariilise veekatkestuse kestvus kinnistu kohta 4,35 3,59
tundides
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Kliendikaebuste arv veesurve asjus 7 4
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Veekadu jaotusvõrgus % 23,48 20,28
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Reovesi
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Kanalisatsioonitorustiku ummistuste arv 397 323
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Kanalisatsioonitorustiku purunemiste arv 30 27
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Reovee puhastamise vastavus keskkonnanõuetele % 100 100
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Taaskasutatud jääkmuda osakaal 100 100
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Kraanivee kvaliteet vastab 100% nõuetele
2011. aasta esimese kvartali jooksul on Ettevõte aktiivselt tegelenud tarbijate
usalduse võitmisega kraanivee tarbimiseks. Joogivee kvaliteet on läbi aegade
parim, mida tõestab ka 100 protsendi tarbija kraanist võetud proovide vastavus
kõikidele nõuetele.
AS Tallinna Vesi käivitas kvartali jooksul tarbijate teadlikkuse suurendamiseks
kampaania kraanivee tellimiseks restoranides ning samuti algas kampaania
kraanivee tarbimise populariseerimiseks kümnevõistleja Mikk Pahapilli toetusel.
Võrkude toimimine on parem kui mullu
Kliendi veevarustuse katkestuse keskmine tegelik pikkus on kahanenud poole
tunni võrra vähem kui nelja tunnini. Kanalisatsioonitorustike ummistuste ja
uputuste arv on vähenenud 18,6 protsenti mullusega võrreldes, aidates suurel
määral kaasa lähikeskkonna paremale kaitsmisele.
Vaatamata aasta alguses esinenud keerulistele ilmastikuoludele on lekete tase
vähenenud möödunud aastaga võrreldes - kaduma läheb vaid 20,28 protsenti
veevõrku suunatud veest, täiendavate ennetavate tegevustega on tõenäoline
saavutada aasta lõpuks soovitud eesmärk 19%.
Kanalisatsioonitorustike ennetav survepesu ning pumplate korrashoid tagavad
selle, et lume sulamisest tingitud suurvesi ei mõjuta tallinlaste igapäevaelu
negatiivselt.
Reoveepuhastus vastab kõrgeimatele standarditele
AS Tallinna Vesi reoveepuhastusjaam Paljassaares puhastas Tallinnast kogutud
reovett vastavalt kõikidele nõudmistele, sealhulgas nii lepingust kui ka
seadusest tulenevatele nõuetele. Suurenevad lämmastikukogused vajavad
täiendavad puhastusetappi ning seetõttu ongi käimas uue biofiltri ehitus
Paljassaares, mis valmib ning käivitub Augusti. Biofilter on üks osa 12,8
miljoni Euro suurusest investeeringust Tallinna lahe edaspidiseks kaitseks.
Ennetav suhtlus klientidega aitab vältida ebameeldivaid üllatusi
AS Tallinna Vesi vaatas 2010. aastal kriitiliselt üle mitmed tööprotsessid ning
tegi vajalikud muudatused valdkondades, mis vajasid kohest tähelepanu vastavalt
klientide rahulolu-uuringu tagasisidele. Nende muudatuste rakendamine on
oluliselt muutnud viisi, kuidas Ettevõte suhtleb klientidega, sest ennetav
suhtlus annab klientidele võimaluse saada infot lihtsamini ning kiiremini,
seeläbi vähendades ebameeldivate üllatuste võimalust.
Ühtekokku teavitati kliente ennetavalt 97,54 protsendi tööpäeval juhtunud
avariikatkestuste korral, mille käigus anti klientidele täpne info teostatava
töö ning täitmise tähtaja kohta. See võimaldab kliente paremini teavitada enne
töödega alustamist, andes neile võimaluse teha vajalikke muudatusi ajutise
veekatkestuse või muu ebamugavusega paremini toimetulekuks.
Priit Koff
avalike suhete juht
AS Tallinna Vesi
62 62 209
Content of announcement in English
Title
AS Tallinna Vesi Operations Performance in Q1 2011
Message
The operational performance of AS Tallinna Vesi in the first quarter of 2011
was considerably better than in the first quarter of 2010, although the weather
conditions presented several challenges for the Company's specialists.
Structural changes made in 2010 are now demonstrating clear results in improved
customer service.
Operation Performance 2010 Q1 2011 Q1
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Water
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Water compliance at customers premises % 100 100
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Total number of customer interruptions (without informing) 166 26
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Average unplanned interruption time per property hrs 4,35 3,59
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Number of customer complaints regarding water pressure 7 4
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Loss of water in distribution system % 23,48 20,28
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Wastewater
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Number of sewer blockings 397 323
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Number of sewer collapses 30 27
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Wastewater treatment compliance % 100 100
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Share of recycled sludge % 100 100
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Tap water quality is 100% compliant
During the first quarter of 2011, the Company has actively been dealing with
building consumer confidence in the quality of drinking water. Drinking water
quality is at its all time highest, proven by the fact that 100% of all the
samples taken at customers premises have been compliant with all requirements.
AS Tallinna Vesi launched a consumer awareness campaign to promote ordering tap
water at restaurants and also launched a promotional campaign advocating the
consumption of tap water with the endorsement of athlete Mikk Pahapill.
Network performance is better than last year
The actual average length of customer interruptions was less than 4 hours in
the first quarter, decreasing by half an hour compared to the first quarter of
the previous year.
The level of blockages and floodings in the sewer network decreased by 18,6%
compared to 2010, greatly contributing to the better protection of the
immediate environment.
Despite the challenging weather conditions in the beginning of the year, the
level of leakages is less than during the same period last year - only 20,28%
of the water remains unbilled, while proactive work should ensure meeting the
year-end target of 19%.
Proactive cleaning of the wastewater network and pumping stations during the
quarter will ensure that the increasing flows resulting from melting snow
during April and May will not have a detrimental impact on the day-to-day lives
of Tallinners.
Wastewater is treated to the highest standards
AS Tallinna Vesi's wastewater treatment plant in Paljassaare treated the sewage
collected from the City to the highest standards, meeting all contractual and
legal requirements. Increasing nitrogen loads require an additional treatment
stage and thus a new biofilter is being constructed in Paljassaare, set to be
completed and operational in August. The biofilter is a part of a 12.8 million
euro investment into keeping the Bay of Tallinn clean in the future as well.
Proactive communication with customers helps to avoid unpleasant surprises
Several work processes at AS Tallinna Vesi were critically reviewed in 2010 and
necessary changes were made in areas requiring urgent attention based on
customer satisfaction feedback. The implementation of the changes has changed
the way the Company interacts with the customers, as more proactive
communication gives the customers the possibility to get information in an
easier and timely manner, thus diminishing the possibility of any negative
surprises.
Altogether 97,54% of emergency interruptions on working days were with
notifications, where customers were told what would be done and by what time.
This allows the clients to be notified of service interruptions in advance,
enabling them to make necessary changes for coping with the temporary loss of
water services or any other discomfort.
Priit Koff
Head of Public Relations
AS Tallinna Vesi
+372 62 62 209
[email protected]