Börsiteade
AS TALLINNA VESI
LEI kood
5493000M6TVS2X0KWC97
Emitendi suuruskategooria
Suur kontsern
Majandustegevusalad
Veevarustus; kanalisatsioon, jäätme- ja saastekäitlus
Emitendi registreeritud asukoht
Eesti
Üldandmed
Kategooriad
Muud korporatiivtoimingud
Teate ID
9275
Esitamise kuupäev ja aeg
19.01.2022 09:04:40
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AS Tallinna Vesi tootmistulemused 2021. aastal
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2021. aastal olid Tallinna Vee kvaliteedinäitajad taas kõrgel tasemel. Püsis võrgu töökindlus ning häid tulemusi saavutas ettevõte ka joogi- ja heitvee kvaliteedinäitajates. 2021. aastal rekonstrueeris ettevõte rekordilise mahu - 16 000 meetrit vee- ja kanalisatsioonitorusid. Lõpule jõudsid ka mitmed suured investeeringud puhastusjaamades. Püsivalt kõrge kraanivee kvaliteet Tallinna joogivee kvaliteet püsib stabiilselt kõrge - 2021. aasta jooksul tarbijate kraanist võetud veeproovid olid 99,6% vastavad kõigile nõuetele. Eelmisel aastal võeti tarbija kraanidest kokku 3058 veeproovi (2020: 3099) ja neist ei vastanud nõuetele vaid 12. Püsivalt kõrge kraanivee tagavad järjepidevalt üle teeninduspiirkonna tehtavad veevõrgu arendus- ja hooldustööd. ?2021. aastal tegi ettevõte rekordilise tulemuse torustike rekonstrueerimisel - uuendasime 7500 meetrit rohkem vee- ja kanalisatsioonitorusid võrreldes aastataguse ajaga," sõnas Tallinna Vee tegevjuht Aleksandr Timofejev. Rekonstrueerimise läbisid torustikud nii Kadaka puiesteel, Poska, Sirbi ja Erika tänavatel ning Mustamäe, Kohila ja Mustakivi teel. ?Tehtud investeeringud tagavad elanikele jätkuvalt kõrgekvaliteetse joogivee ja aitavad meil hoida ümbritsevat looduskeskkonda puhtana," lisas Timofejev. Püsivalt kõrge vee kvaliteedi hoidmiseks ka uuendati ka veepumplat Õismäel ja renoveeriti filtreid veepuhastusjaamas. Usaldusväärse ja katkematu teenuse pakkumiseks jälgib ettevõte veekatkestuse keskmist kestust. 2021. aastal kestis keskmine veekatkestus ühe kinnistu kohta 3 tundi ja 19 minutit. Lisaks planeeritud veekatkestustele, tekib ka avariidest tulenevaid katkestusi. Selleks, et nendega võimalikult vähe ebamugavusi tekitada, on Tallinna Vesi võtnud sihiks teavitada oma kliente ka planeerimata veekatkestustest vähemalt 1 tund enne katkestust. 2021. aastal teavitati kliente vähemalt 1 tund enne planeerimata veekatkestusest 98,7% juhtudest. 2021. aastal oli veelekete tase kõrgem kui aasta tagasi (15%). Seda põhjustasid peamiselt nii suurem hulk peidetud lekkeid, mille puhul kulus enam aega lekkekoha leidmisele kui ka aasta jooksul esinenud erandlikud ilmastikuolud. Kvaliteetne kanalisatsiooniteenus 2021. aastal vähenes kanalisatsioonivõrgu purunemiste arv võrreldes aastataguse ajaga 11,3%. ?Kanalisatsioonivõrgu purunemiste arv on vähenenud tänu järjepidevatele rekonstrueerimistöödele, mida teostasime 2021. aastal suurel määral keskkonnasõbralikul kinnisel meetodil hoides sellega ära teekatte lahtikaevamise," sõnas Timofejev. Kogu aasta vaates on mõnevõrra kasvanud ummistuste arv kanalisatsioonitorustikes. Püsivalt kõrget kvaliteeti hoiab ka Paljassaare reoveepuhastusjaamas puhastatud heitvesi, mis vastas ka mullu kõikidele seatud nõuetele. Puhastusprotsessi tõhususe ja heitvee kvaliteedi hindamiseks jälgitakse reoainete sisaldust puhastusjaama sisenevas reovees ja sealt väljuvas heitvees. Puhastatud heitvee väga heast tasemest annab tunnistust erakordselt madal lämmastiku ja fosfori tase merre suunatavas heitvees. Eelmisel aastal jõudis ettevõte lõpule kümnendi suurima projektiga, mille käigus uuendati Paljassaare reoveepuhastusjaamas kõige esimese ja tähtsama ehk mehaanilise puhastusetapi rajatisi ja seadmeid. Investeering võimaldab meil puhastusprotsessist eemaldada 20% rohkem liiva ja sellega hoida merre suunatava heitvee kvaliteeti väga heal tasemel, Läänemerd puhtamana ning tagada pealinlastele töökindel ja tõhus reoveepuhastus. Lisaks sellele suurprojektile viidi ellu ka mitmeid teisi investeeringuid nagu peapumplasse uue pumba paigaldamine ja rõhutasanduskaevu rekonstrueerimine. Rahulolevad kliendid ja kogukond Tallinna Vesi on võtnud sihiks pakkuda alati oma klientidele ja tarbijatele alati usaldusväärset ja kvaliteetset teenust. Selleks mõõdetakse regulaarselt oma klientide rahulolu ja jälgitakse neile antud lubadustest kinni pidamist. 2021. aastal eksis ettevõte kolmel juhul klientidele antud lubaduste täitmisel. Lubaduse rikkumise korral vabandatakse ja makstakse oma klientidele hüvitist ning õpitakse protsessist, et taolisi rikkumisi edaspidi vältida. Eelmisel aastal oli ettevõte väga heal tasemel kliendikaebuste arve vähenemise osas - võrreldes mullusega laekus kaebusi 22,5% vähem. Pidevalt jälgitakse ka klientide pöördumistele vastamise kiirust. 2021. aasta üheksa kuu jooksul vastati kirjalikele kontaktidele vähemalt 2 tööpäeva jooksul 98,8% juhtudest. 2021. aastal astus Tallinna Vesi suuri samme senisest veelgi jätkusuutlikuma ja keskkonnahoidlikuma teenuse pakkumiseks klientidele ja tarbijatele, asudes aasta viimases kvartalis oma hoonetes, sh tootmisprotsessis, kasutama 100% taastuvatest allikatest toodetud elektrienergiat. Klientide rahulolu tõstmiseks asus ettevõte mullu tegema ettevalmistusi, et alustada 2022. aasta keskpaigas kaugloetavate veearvestite paigaldamisega. Targad veemõõtjad võimaldavad pakkuda klientidele veelgi mugavamat teenust ja vähendada veekadusid. ?Tänu automaatselt kogutud informatsioonile teavitame kliente proaktiivselt võimalikust lekkest ja eemaldame veenäitude esitamise vajaduse," sõnas Timofejev. Mullu panustas Tallinna Vesi ka oma kogukonna heaolusse toetades nii kokku ~40 üritust tasuta veepaakidega kui ka 12 avaliku veekraani lisamisega pealinna. Lisaks viidi läbi mitmeid tegevusi, et tõsta ühiskonna keskkonnateadlikust ja vähendada jäätmete teket eelistades joogiks kraanivett. Muuhulgas alustati veevaldkonda uue järelkasvu toomiseks stipendiumiprogrammiga. 2021. AASTA TOOTMISTULEMUSED +-------------------------------------+----+-------+-------+--------+----------+ | | | | | | | | | | | | | | | | |2021 |2020 |2021 |2020 | | | |12 kuud|12 kuud|IV |IV kvartal| |Tegevusnäitaja |Ühik| | |kvartal | | +-------------------------------------+----+-------+-------+-+------+----------+ |Joogivesi | | | | | | +-------------------------------------+----+-------+-------+-+------+----------+ |Tarbija kraanist võetud vee| | | | | | |kvaliteedi | | | | | | |vastavus nõuetele |% |99,6 |99,7 |99,8 |99,5 | +-------------------------------------+----+-------+-------+--------+----------+ |Lekete tase veevõrgus |% |15,0 |12,4 |21,5 |12,3 | +-------------------------------------+----+-------+-------+--------+----------+ |Keskmine veekatkestuse kestus| | | | | | |kinnistu kohta |h |3,31 |2,93 |3,54 |2,73 | +-------------------------------------+----+-------+-------+-+------+----------+ |Reovesi | | | | | | +-------------------------------------+----+-------+-------+-+------+----------+ |Kanalisatsioonitorustike ummistused |tk |524 |463 |127 |125 | +-------------------------------------+----+-------+-------+--------+----------+ |Kanalisatsioonitorustike purunemised |tk |71 |80 |21 |19 | +-------------------------------------+----+-------+-------+--------+----------+ |Puhastatud heitvee vastavus| | | | | | |keskkonnanõuetele |% |100 |100 |100 |100 | +-------------------------------------+----+-------+-------+-+------+----------+ |Klienditeenindus | | | | | | +-------------------------------------+----+-------+-------+-+------+----------+ |Kliendikaebuste arv |tk |31 |40 |8 |4 | +-------------------------------------+----+-------+-------+--------+----------+ |Kliendikontaktid vee kvaliteedi| | | | | | |teemal |tk |317 |323 |79 |53 | +-------------------------------------+----+-------+-------+--------+----------+ |Kliendikontaktid veesurve teemal |tk |363 |359 |101 |114 | +-------------------------------------+----+-------+-------+--------+----------+ |Kliendikontaktid ummistuste ja| | | | | | |sademevee | | | | | | |ärajuhtimise teemal |tk |948 |864 |215 |177 | +-------------------------------------+----+-------+-------+--------+----------+ |Kirjalikele kontaktidele vastamine| | | | | | |vähemalt | | | | | | |2 tööpäeva jooksul |% |98,8 |100 |98,5 |100 | +-------------------------------------+----+-------+-------+--------+----------+ |Kliendile antud lubaduste rikkumise| | | | | | |juhtumid |tk |3 |1 |0 |1 | +-------------------------------------+----+-------+-------+--------+----------+ |Planeerimata veekatkestusest| | | | | | |teavitamine | | | | | | |vähemalt 1 h enne katkestust |% |98,7 |98,9 |99,2 |97,8 | +-------------------------------------+----+-------+-------+--------+----------+ Laura Korjus Kommunikatsioonijuht AS Tallinna Vesi (+372) 626 2271 [email protected]
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AS Tallinna Vesi’s operational performance during 2021
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In 2021, Tallinna Vesi's quality indicators were once again at a high level. The reliability of the network was maintained, and we also achieved good results in drinking water and wastewater quality indicators. In 2021, the Company reconstructed an all-time record volume of 16 000 m of water and sewer pipes. 2021 also saw the completion of a number of large investments at the treatment plants. Consistently high quality of tap water The quality of drinking water in Tallinn remains high - water samples taken from customers' taps during 2021 were 99.6% compliant with all requirements. A total of 3058 water samples were taken from customers' taps last year (2020: 3099) and only 12 did not meet the requirements. Consistently high quality of tap water is ensured with the development and maintenance of the water network across the service area. "2021 was a record-breaking year for the Company in terms of network reconstruction - we renovated 7500 meters more water pipes and sewers than a year before," said Aleksandr Timofejev, Chief Executive Officer of AS Tallinna Vesi. The pipes were reconstructed on Kadaka Boulevard, on the streets of Poska, Sirbi and Erika, and on Mustamäe, Kohila and Mustakivi Roads. "The investments made will further ensure that the residents are provided with high-quality drinking water and will help us keep the natural environment around us clean," Timofejev added. In order to maintain a consistently high water quality, the Company also modernized a pumping station in Õismäe and carried out renovation on filters at the water treatment plant. To provide a reliable and uninterrupted service, the Company monitors the average duration of the water interruption. In 2021, the average water disruption per property lasted 3 hours and 19 minutes. In addition to planned water interruptions, also interruptions caused by accidents occur. In order to have them causing as little inconvenience as possible, Tallinna Vesi aims to notify its customers about unplanned water interruptions at least 1 hour before the interruption. In 2021, customers received notices of unplanned interruptions at least 1 hour before in 98.7% of cases. In 2021, the leakage rate was higher than a year ago (15%). This was mainly caused by a large number of hidden leakages, which took longer to detect, and by exceptional weather conditions during the year. High quality of sewerage service In 2021, the number of sewer collapses decreased by 11.3% compared to a year ago. "The number of sewer collapses has decreased due to the consistent reconstruction work that we carried out in 2021, using mostly environment- friendly no-dig methods and thereby not having to dig up the roads," Timofejev said. Over the year, the number of sewer blockages has somewhat increased. Wastewater treated at the Paljassaare wastewater treatment plant also maintains a high level of quality, being again fully compliant with all the set requirements last year. In order to assess the efficiency of the treatment process and the quality of the treated effluent, the concentration of pollutants in wastewater entering the plant and in effluent leaving the plant is monitored. The exceptionally low levels of nitrogen and phosphorus in the effluent discharged into the sea is a proof of the excellent level of treated effluent. Last year saw the completion of the largest project of the decade, during which the facilities and equipment of the first and most important, i.e. the mechanical treatment stage were renewed at the wastewater treatment plant in Paljassaare. The investment allows us to remove 20% more grit from the treatment process and thereby keep the quality of the treated effluent discharged to the sea at an excellent level, to keep the Baltic Sea cleaner and to ensure reliable and efficient wastewater treatment for Tallinners. In addition to this major project, a number of other investments were carried out, such as the installation of a new pump in the main pumping station and the reconstruction of the effluent outlet tower. Satisfied customers and community Tallinna Vesi aims to provide reliable, high-quality service to its customers and consumers at all times. To do this, we regularly measure the satisfaction of our customers and monitor compliance with the promises we have made to them. In 2021, the Company failed to deliver on the promises made to customers on three occasions. In the event of a failure to keep the promise, we apologize and pay compensation to our customers, as well as learn from the process to avoid such failures in the future. In 2021, the Company showed an excellent improvement in terms of the decrease in the number of customer complaints - 22.5% less complaints were received compared to the last year. We are also constantly monitoring the speed at which the customers receive answers to their questions. In the nine months of 2021, we responded to written inquiries within at least 2 working days in 98.8% of cases. In 2021, Tallinna Vesi took major steps to deliver an even more sustainable and environment-friendly service to customers and consumers by starting to obtain 100% of the electricity used in its facilities, incl. the treatment process, from renewable energy sources as of Q4 2021. In order to improve customer satisfaction, the Company started preparations last year to start installing remote water meters in mid-2022. Smart water meters allow to provide customers with an even more convenient service and reduce water losses. "Thanks to automatically collected information, we proactively inform customers about any possible leakage and remove the need for reporting the water readings," Timofejev said. Last year, Tallinna Vesi also contributed to the welfare of its community by supporting a total of ca 40 events with water tanks for free as well as the addition of 12 public water taps across the capital city. In addition, a number of activities were carried out to increase the environmental awareness among society and to reduce waste generation by promoting tap water drinking. Among other things, a scholarship program was launched to attract new generation of talents to the water industry. OPERATIONAL INDICATORS FOR 2021 +------------------------+----+-----------------+----------------+-----+-------+ | | |12 months of 2021|12 months of |Q4 |Q4 2020| |Indicator |Unit| |2020 |2021 | | +------------------------+----+-----------------+----------------+-+---+-------+ |Drinking water | | | | | | +------------------------+----+-----------------+----------------+-+---+-------+ |Compliance of water| | | | | | |quality at the| | | | | | |customers' tap |% |99.6 |99.7 |99.8 |99.5 | +------------------------+----+-----------------+----------------+-----+-------+ |Water loss in the water| | | | | | |distribution network |% |15.0 |12.4 |21.5 |12.3 | +------------------------+----+-----------------+----------------+-----+-------+ |Average duration of| | | | | | |water interruptions per| | | | | | |property |h |3.31 |2.93 |3.54 |2.73 | +------------------------+----+-----------------+----------------+-+---+-------+ |Wastewater | | | | | | +------------------------+----+-----------------+----------------+-+---+-------+ |Number of sewer| | | | | | |blockages |no |524 |463 |127 |125 | +------------------------+----+-----------------+----------------+-----+-------+ |Number of sewer| | | | | | |collapses |no |71 |80 |21 |19 | +------------------------+----+-----------------+----------------+-----+-------+ |Compliance of treated| | | | | | |effluent with| | | | | | |environmental | | | | | | |requirements |% |100 |100 |100 |100 | +------------------------+----+-----------------+----------------+-+---+-------+ |Customer service | | | | | | +------------------------+----+-----------------+----------------+-+---+-------+ |Number of customer| | | | | | |complaints |no |31 |40 |8 |4 | +------------------------+----+-----------------+----------------+-----+-------+ |Number of customer| | | | | | |contacts regarding water| | | | | | |quality |no |317 |323 |79 |53 | +------------------------+----+-----------------+----------------+-----+-------+ |Number of customer| | | | | | |contacts regarding water| | | | | | |pressure |no |363 |359 |101 |114 | +------------------------+----+-----------------+----------------+-----+-------+ |Number of customer| | | | | | |contacts regarding| | | | | | |blockages and leading| | | | | | |off stormwater |no |948 |864 |215 |177 | +------------------------+----+-----------------+----------------+-----+-------+ |Responding to written| | | | | | |customer contacts within| | | | | | |at least 2 working days |% |98.8 |100 |98.5 |100 | +------------------------+----+-----------------+----------------+-----+-------+ |Number of failed| | | | | | |promises |no |3 |1 |0 |1 | +------------------------+----+-----------------+----------------+-----+-------+ |Notification of| | | | | | |unplanned water| | | | | | |interruptions | | | | | | |at least 1 h before the| | | | | | |interruption |% |98.7 |98.9 |99.2 |97.8 | +------------------------+----+-----------------+----------------+-----+-------+ Laura Korjus Head of Communication AS Tallinna Vesi (+372) 626 2271 [email protected]