As a vital service provider, AS Tallinna Vesi has implemented measures to ensure
the safety of its employees and customers during the global outbreak of new
coronavirus Covid-19. The company continues to provide uninterrupted water and
wastewater services to its customers and can assure that there is currently no
risk to the quality of the services provided.
All the security measures are implemented in accordance with the governmental
guidelines as well as advice provided by other responsible state authorities.
Tallinna Vesi ensures appropriate working regime in strategically important
facilities, mainly Ülemiste Water Treatment Plant and Paljassaare Wastewater
Treatment Plant as well as water and wastewater networks and pumping stations.
Tallinna Vesi has reduced direct social interactions within the organisation, as
well as with our partners and customers to ensure their continuous well-being.
We have temporarily closed the doors of our customer service office and no face-
to-face meetings with partners are currently held. We continue to respond to our
customers´ inquiries by phone and e-mail and continue to carry out all
unavoidable emergency works. Constant guidelines are provided to all our
employees about latest recommendations to mitigate spreading of Covid-19.
Even though Tallinna Vesi is not currently significantly affected by the
spreading of the virus, the situation keeps developing rapidly, so the company
will continue to carefully monitor the situation and act accordingly. As the
situation is uncertain and evolving, we do not consider it practicable to
provide a quantitative financial estimate of the potential impact of this
outbreak on AS Tallinna Vesi. Our utmost priority will continue to be providing
the uninterrupted vital service to our customers.
Eliis Randver
Head of Customer Relations and Communication
Tallinna Vesi
(+372) 626 2275
Eliis.randver@tvesi.ee
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